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can someone tell me how to resolve this "codec required" if I play an .avi video with my media player. it's version 11. and I'm using Windows XP.

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Does anyone know how to have this video work: i can't see it here in my browser: – tintincutes Oct 27 '10 at 8:14
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2 Answers

up vote 2 down vote accepted

Download and install K-Lite Codec Pack to your machine, and you'll be able to play them.

EDIT: The video you want to watch seems to need ACELP Codec. Download and install this codec from the following link and try again:

ACELP Codec (Scroll down the page for downloading options)

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which one should I install? I had so many choices, basic, minor, standard. – tintincutes Oct 17 '10 at 23:32
I use the standard one. – Mehper C. Palavuzlar Oct 18 '10 at 7:11
hi thanks but it was not still working. I used win 7 now from my work and I have this video from Microsoft site, which I wanted to watch but it's just connecting and there's no video coming out: office.microsoft.com/client/… – tintincutes Oct 27 '10 at 8:14
Please see my edit. – Mehper C. Palavuzlar Oct 27 '10 at 8:20
thanks you're very helpful I will try that now and see how it goes :-) – tintincutes Oct 27 '10 at 8:29
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up vote 1 down vote

I tried the same link to the office.microsoft.com video on my computer, which has zillions of codecs installed, and the link doesn't work.

Both Firefox and IE give the same result : The video doesn't play. When I click on Play, the player status changes momentarily to "Connecting to media" then returns to "Ready", no matter how many times I click on Play.

The problem is probably on the other side with the Microsoft media server.

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that's true. same problem here, no matter how many times I clicked on play it is still the same. do you think it's from the microsoft media server? – tintincutes Oct 27 '10 at 9:11
In addition, none of my add-ons for downloading video detect any kind of video streaming going on while it is Connecting to media. So in my opinion, streaming simply fails to even start on this video. – harrymc Oct 27 '10 at 9:48
thanks also for your idea. any idea then how to see this video? Do I need to contact Microsoft for this? – tintincutes Oct 27 '10 at 11:36
I think this is the contact page : support.microsoft.com/contactus/?ws=support&CTT=114. They even have a "Chat Now" button. Open this page in IE because this is Microsoft. Prepare a short problem description first in a text file with the video link, to be able to paste everything into the chat window. – harrymc Oct 27 '10 at 12:11
thanks harrymc I will do that. – tintincutes Oct 27 '10 at 13:53
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