I have a bit of a strange situation that, frankly, I think is User Error, but I am hoping someone has some thoughts.
A user has reported to me that they've noticed times shifting on appointments intermittently. They'll set an appointment, review it, then, sometime later, notice that either the start or end-time has changed. This has happened twice.
Here are the details:
The user has Outlook 2003 configured with a hosted Exchange account. The user, Debbie, has Publishing Editor rights to another hosted Exchange user's calendar. His name is Bill. Debbie adds, edits, deletes and changes appointments on Bill's calendar. Debbie and Bill are the only ones within the company that have editing rights to the calendar.
Over the last month, Debbie has added two flights to Bill's calendar. I don't have the details of the first shifting appointment but in the second one, they had set the Start Time of the appointment to 6:10am. A couple of weeks later, Bill checked the time of that flight via his iPhone (also hooked up to Exchange via EAS). The start time was listed as 6:30am. Bill missed the flight. Later, Debbie confirmed that Outlook showed the start time for that flight as 6:30 rather than 6:10.
I spoke to Debbie. She said that in both cases the start and end times had, perhaps, unusual minutes assigned to them. (I am unsure how to express this properly, but what she means it the time of the appointment does not conform to :00, :15, :30, :45. It will be :07, :10, or something similar.) She also reported that it wasn't that the entire appointment shifted, but the start time moved. (I've yet to verify this.)
I have Googled a fair amount on this topic and can't find anything specific. I have found a lot of confusion surrounding time-zone or DST issues, but in that case the shift is almost always an hour not 20 minutes like this. The only other thing I can envision is someone accidentally click-dragging the top of the appointment border in the daily calendar view within Outlook. Since Outlook would tend to snap-to :30, that would account for the :10 to :30 shift.
I have not been able to reproduce this problem myself on their systems or otherwise. I should also say that three other people have used this particular workstation with this particular version of Outlook performing the same duties for Bill. They have not seen this problem. I don't know it for sure, but I believe the other people did not set their appointment times with odd minute selections.
Any thoughts are appreciated.
