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My HP 500 C printer is suddenly extrem slow. The last action was the Microsoft update at the weekend. No other software change at the system. Symptoms:

  • Slow output of pages (3 minutes for one page)
  • The process takes 100% CPU load during this time.

Do you have any suggestion what to check? Operating System is Microsoft Windows XP Home Edition, Service Pack 3, German edition.

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2 Answers

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If windows update is to blame, go to http://catalog.update.microsoft.com/ (WARNING! Internet Explorer-only link!) and look for your printer. You may be able to find older driver for it and download it. Then you could hide the printer driver update so it won't be downloaded by windows update.

I've had similar problems with a Samsung printer and some drivers form windows update (~30 KiB file becomes 300 MiB print job, printing takes forever and similar) and fixed it by changing driver.

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You have the following options:

  1. Rollback the driver update: How To Use the Roll Back Driver Feature in Windows XP
  2. Use System Restore to rollback the computer to its state before the Windows Update (somewhat brutal)
  3. Or better still: Download the driver from HP for the HP Deskjet 500 Printer series for XP.
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The HP web page does not offer a driver for Windows XP. It just informs you that all the best is already distributed in Windows. – harper Nov 7 '10 at 8:42
Did you have any luck with my other points? – harrymc Nov 7 '10 at 11:01
Did not found that driver update that I could roll back. – harper Apr 29 '11 at 8:46
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