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What should a user do who can't access the web on a BlackBerry after BES activation? (Having email and other information syncing via the BEs requires a working data connection.)

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closed as off topic by studiohack Nov 28 '11 at 4:35

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up vote 1 down vote accepted

One recommendation is to check the policy implemented by the BES administrator. The BES may gate Internet access by the devices so this is where I would start.


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Sometimes, the device's default browser must be changed:

  • Close the browser (using the menu option - the "back" key basically just minimizes it)
  • Go into Options, Advanced Options, Browser
  • Change the "Default Browser Configuration" options to "Internet Browser."
  • Click the "Menu" button on the device and save the settings
  • Reopen the browser
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Leaving breadcrumbs for others - add your own solutions if you like. – Nathan Long Aug 10 '09 at 21:52

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