Unable to install Kaspersky anti virus 2011 on XP

Question

I recently tried installing Kaspersky antivirus 2011 on my XP (service pack 2) . Everytime I try to install through setup file, it initiates and then I get a pop up message saying Windows XP not compatible ( Sorry could no get the complete error message ) there is also options which come up saying "continue anyway" but it wont allow to click as the system gets hung .

I also tried to skip from incompatible software by following the instructions on Kaspersky's website by creating a short cut to setup file and modifying the target field in it but still I get the same message.

It also asks me to reboot before I install but it is still the same .

Does this mean that I wont be able to install this antivirus software on my machine ? I also wrote to the Kaspersky support but seems they will take ages to reply.

Answer 1

Kapersky's Support Page says:

• Microsoft Windows XP Home Edition (Service Pack 2 and above)
• Microsoft Windows XP Professional (Service Pack 2 and above)
• Microsoft Windows XP Professional x64 Edition (Service Pack 2 and above)
  
  • Intel Pentium 800 MHz 32-bit (x86)/64-bit (x64) or above (or compatible) 512 MB available RAM

So what's your computer set up like? Try upgrading it.

Or, get a different antivirus.

Answer 2

Did you remove any previous installations of AV software first?

This could be a sign of an infected PC also.

Make a boot AV disc then Boot from the disc and scan the hard drive, remove any infections it finds, I prefer the Kaspersky disc.

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Then: Install free MBAM, run the program and go to the Update tab and update it, then go to the Scanner Tab and do a quick scan, select and remove anything it finds.

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

When MBAM is done install SAS free version, run a quick scan, remove what it automatically selects. http://www.superantispyware.com/download.html

Answer 3

Also, you might serious consider using MSE. If you're running XP Professional SP2, it would help to upgrade to SP3, otherwise, why even bother using anti-virus? You're system is vulnerable enough being out of date.

Answer 4

I am hoping that you have had the problem resolved at this point. As stated above version 2011 is built to integrate with Windows XP.

If you are fed up and having trouble removing you can go here:

http://support.kaspersky.com/faq/?qid=208279463