I've been asked by a neighbor to try and fix their computer (the plight of having a CS degree I suppose)
Anyway, the problem is they can't connect to the internet (bad card or drivers was my first thought too!), however upon testing it seems to be deeper than that. The computer can seem to see the network and communicate to it but it can't acquire a network address, (the icon in the system tray has that annoying little yellow dot that bounces back and forth). I have tried both wireless and wired and the same result, so I don't think it's a driver issue since both drivers would need to have the same problem.
My assumption is that there is a problem with the OS, but I don't know where to start testing or how to troubleshoot further so any advice is welcomed!
System Info: Sony Viao Laptop Windows XP SP 2
If you need more info I can provide it.
Thanks in advance!