I am asking because I know Dell is going to give me a problem.
How do I know if my DVD drive in my laptop is broken? I burned 4 DL discs and they ALL failed, I called Dell and they suggested using Roxio. I used it and burned 1 disc without error and the 2nd disc with an error. With both applications there were no noticeable issues during the burning process. They only failed during the verification process.
Some of these bad discs dont work on other PCs and one locks up windows when I click a specific file.
Does that sound like a broken burner to you guys? When I called Dell they told me, since it can read discs properly 100% of the time and software doesnt fail in the burning process, its not a broken drive. They forward me to software support who demand a fee (i think $100) to help me fix my software. I am annoyed because I dont want to be on the phone for them to watch me burn a DVD and since I burned it once correctly I dont want to happen to burn correctly again to have them say they solved my problem (doing nothing) and charge me refusing to refund.
-edit- The errors I got were
1) The request could not be performed because of an I/O device error 2) Windows locking up when opening 1 specific file 3) Cannot copy : Data error (crc) NOTE: the file that causes the problems is random with every disc