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Dell computer with Windows 7 and Outlook 2003. I recently added a smart card reader to my computer for the National Guard so that I can access some military sites that require a smart card to log in. Now, every time Outlook attempts to download any mail from my civilian AT&T account (a pop e-mail server), I get a message asking me to "Insert a smart card". I've traced it to the send/receive feature (specifically receiving e-mails) but can find no reason that Outlook should be looking for a smart card.

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migrated from Dec 10 '10 at 12:24

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Did this start after you installed the ActivClient for the CAC? – Fergus Dec 11 '10 at 5:31
Did Outlook add any other accounts by itself? Give it a look in Email Accounts section. Let me know! – r0ca Dec 13 '10 at 13:51

Have you tried this?

Navigate to Services.msc and check the settings for the smartcard service (try manual).

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If I set the smartcard service to manual, the user won't be able to use the smartcard when they need to though. – Miles Hayler Nov 22 '12 at 9:07
It didn't work anyway, but a good though. – Miles Hayler Nov 22 '12 at 10:32
I am at a lost. I would have to have a smart card reader to play around with it. – Zero Nov 27 '12 at 17:03
No worries. Got it sorted for now! – Miles Hayler Nov 27 '12 at 17:30

I solved this by uninstalling all the Outlook specific updates and hiding them. Not ideal, but it solved the problem.

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