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I have been running this printer successfully on a Windows 2000 partition. Because I wanted to use newer fonts available in XP, I decided to try to install the printer software and driver on the Windows XP partition. I have succeeded only in turning the printer into a brick.

I was able to download the XP printer software from HP. My problems started when the install failed because of a Java VM problem, specifically "Unable to start the application, The java virtual machine cannot be loaded". That attempted install disabled the printer.

I found this very helpful advice about installing msjavax86.exe. Unfortunately, all of the copies of that that I have found fail with the message " This setup will only upgrade over an existing version of the Microsoft VM." I can't seem to find something to download to get that "existing version".

I have J2SE Runtime Environment 5.0 Update 4 and Java(TM) 6 Update 23.

Any advice that you can give me about getting the correct Java VM installed would be greatly appreciated.

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up vote 0 down vote accepted

I had this same problem. what you need to do is uninstall the printer in the control panel than uninstall the j2SE runtime environment. reboot and then install msjavax86.exe , after this reinstall the printer (make sure the printer is disconnected from the pc before the reboot) .

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Gaaaah! Whatever happened to "Plug and Play"? Thanks for your suggestion. I'll give it a try. – DOK Apr 24 '11 at 18:07

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