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I'm lost...

I'm using Windows 7 Ultimate 64bit. My Pc is up to date(windows updates) and I've used Winutilities to scan my registry.

My explorer.exe keeps on crashing. Just randomly it seems. I don't even need to be doing anything particular.

I do have experience with pc in general as I'm a software developer. I know you will require additional info, but i don't know what, so just leave a comment and I'll update.

Additional info

I think i should also mention that explorer is the only app that crashes on my pc.

The crash report i got now:


Description:
A problem caused this program to stop interacting with Windows.

   Problem signature:
  Problem Event Name:   AppHangB1
  Application Name: explorer.exe
  Application Version:  6.1.7600.16450
  Application Timestamp:    4aebab8d
  Hang Signature:   0a1b
  Hang Type:    16897
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:    7177
  Additional Hang Signature 1:  0a1bdae38ae7300761c516c4416d992c
  Additional Hang Signature 2:  1c51
  Additional Hang Signature 3:  1c518a49cc7d37652d26c521e96f66c2
  Additional Hang Signature 4:  521e
  Additional Hang Signature 5:  521e607ec26a72aab4ae5a7126916ef3
  Additional Hang Signature 6:  e5e3
  Additional Hang Signature 7:  e5e3ca31dad607fa7b858ff5ea5c0fa9

Running scf /scannow returns: Windows Resource Protection did not find any integrity violations so no probs there

I finally ended up formatting..

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3 Answers

up vote 2 down vote accepted

It seems to me that Winutilities is the culprit,
And during some cleaning it may have cleared a registry entry and messed with explorer :S
Usually Explorer.exe is a bad to repair so:

1-If you can, restore registry entries from Winutilities usually these applications keep a backup somewhere.

2-Check system file Repair Windows 7 System Files with System File Checker

3-If this is not working you can try Through System Recovery Options at Boot from your Original Windows 7 Disk or any Windows 7 64bit Recovery Disk.

4-If this is not working and you want to keep your Settings,account,Appdata
you can try a Windows 7 installation repair

Thatś the best you can do before clean re-formatting

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Running scf /scannow returns: Windows Resource Protection did not find any integrity violations so no probs there. Winutilities i used to attempt to fix the problem, the crashes had already occurred before that. I'll try a system restore to see if that solves my problem – Josefvz Jan 18 '11 at 6:52
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up vote 0 down vote

Have you checked your memory?
http://www.goldmemory.cz/news.php
http://www.memtest86.com/

And also open a command line and type this: sfc /scannow (it'll check the integrity of the "important files".)

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I have tried sfc /scannow before and will try again but the first time i tried it everything was fine. my memory has also been tested and nothing was wrong – Josefvz Jan 17 '11 at 12:28
How did you test your memory? – Denja Jan 17 '11 at 17:42
using memtest86... – Josefvz Jan 18 '11 at 6:53
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up vote 0 down vote

do you happen to have any software installed that integrates with explorer? I'm thinking TortoiseSVN, TortoiseGit (especially that last one does crash my explorer.exe from time to time)

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Not one of those two, but i do have: unlocker, teracopy, winamp, notepad++, Trend Micro Titanuim Maximum Security. But also explorer does not specifically crash when I'm using any software, i could be doing nothing and it would still crash – Josefvz Jan 17 '11 at 12:56
yeah but that's the same in my case: not doing anything yet crashes. When did the crashes start? after you made some change to software/configuration? You can always uninstall everything listed and see what it does, but I reckon that's not such a nice solution. – stijn Jan 17 '11 at 13:47
The crashes started shortly after a clean install of windows, the problem is i can't just format and hope it goes away. This is my work machine. I can't pin point an exact start location, so I'm hoping to get a solution that doesn't require a format. – Josefvz Jan 17 '11 at 13:52
sorry to hear that. Is system restore an option maybe? that's basically like uninstalling everything but better.. – stijn Jan 17 '11 at 16:35
a system restore could be an option. I'll try it and see what happens – Josefvz Jan 18 '11 at 6:54
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