Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Skype suddenly stop working after some time, each time. Don't know why. Duration is not fixed.

I get this error

enter image description here

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name: Skype.exe
  Application Version:
  Application Timestamp:    4cf901f4
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version: 6.1.7600.16385
  Fault Module Timestamp:   4a5bdaae
  Exception Code:   e0fafafa
  Exception Offset: 00009617
  OS Version:   6.1.7600.
  Locale ID:    1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:
share|improve this question

Do you possibly have two dots in your username?

I found this on Skype's support site:

Raul Liive commented on SCW-2385 (Skype crashing when username has two dots in row) saying: Yes we have figured out the problem.

Issue appears to people who have more than one dot in row in username.

We are working on fixing it.

Currently workaround is to use old version.

I would recommend upgrading to the latest version from inside Skype, using the Help menu option. I discovered tonight that there is a for Windows.

share|improve this answer
no i have single dot – metal gear solid Jan 25 '11 at 2:38
Please see my revised answer. – user3463 Jan 25 '11 at 3:46
I've upgraded the skype. let's see what happens now – metal gear solid Jan 28 '11 at 3:06
  1. Close Skype.
    1. Right-click the Skype icon in the system tray (at the bottom right of the screen)
    2. Choose Quit.
  2. Ensure that "Show hidden files and folders" is switched on.
    1. Click Start, type run and press Enter.
    2. Type control folders and click OK.
    3. Select the View tab and ensure relevant entry is enabled.
  3. Locate the shared.xml file.
    1. Click Start, type run and press Enter.
    2. Type %appdata%\skype and click OK.
    3. Delete the shared.xml file.
  4. Restart Skype. The shared.xml file will be recreated
share|improve this answer

protected by random May 26 '11 at 20:04

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.