Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

After i update my anti-virus s/w, my notebook can't reboot normally, what happened? It just sitting on the welcome screen, displaying it is loading some configuration. Somebody please help me, i don't want to reinstall/restore my OS. Appreciate anyone's help!

share|improve this question
1  
Can you give us any info on the OS and AV? – tombull89 Jan 25 '11 at 10:14
    
It's Windows XP 32bit and Avast free version – jesseyoung Feb 24 '11 at 7:14

If you're using a modern version of Windows (likely since you mention antivirus software), boot into Safe Mode by restarting and repeatedly pressing F8 during startup. From Safe Mode, follow Microsoft's instructions to restore a previous system state:

  1. Click Start.

  2. Point to All Programs.

  3. Point to Accessories.

  4. Point to System Tools.

  5. Click System Restore.

  6. Follow the instructions on the wizard.

share|improve this answer
    
Thanks for your suggestion, nut i don't want to lose anything, In addition, my restore is not work. – jesseyoung Jan 30 '11 at 9:42
    
If you have Windows disks, try a repair install. This will replace Windows files without uninstalling applications or deleting data. – CarlF Jan 30 '11 at 22:04

Try booting from the safe mode. Once there, uninstall your anti virus program. [change your anti virus !]. The update most probably has corrupted a file in the start up menu thus not allowing a full boot up.

This can can also be done from the command line but I am not sure of the correct programming so i cannot go further on that. If this fails try flashing the system thus making the notebook reset to factory settings etc but still retaining all programs.

share|improve this answer
    
flashing ? – Sathya Jan 25 '11 at 14:01
    
Hi, i just tried uninstall, it works! – jesseyoung Jan 30 '11 at 9:43
    
It's Windows XP 32bit and Avast free version – jesseyoung Jan 30 '11 at 9:49

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .