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Got this e-mail from my dad this morning.

My Outlook 2007 will not save my passwords for my email accounts and I have to input them every time I hit Send/Receive. I have tried everything that the Microsoft website says to do but it still has the same problem. Have you run into this problem with Windows XP and if so, what do I need to do to fix it?

Nothing particular is popping to mind for me, unfortunately. It seems Dad's probably dug through TechNet already, (he's savvy enough that I can safely presume that's what he means by "Microsoft's website") and still not found a working solution.

Do y'all have any ideas?

EDIT: I'll write him back to get specifics on what he's already tried. Just wanted to get this posted quick.

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Did you ever get this sorted out? Or do you have an update regarding what he has already tried? Thanks! –  Kyle Jan 28 '11 at 19:09
    
@Kyle - Thanks for checking. Still an open issue as far as I know, but haven't received any further details yet. –  Iszi Jan 28 '11 at 21:00
    
Cool @iszi, let me know when you update with what he has tried. –  Kyle Jan 28 '11 at 21:03
    
@Kyle - In the end, it seems like it had something to do with a corrupt user profile. Dad created a new account and moved his files over, and it seems everything's working now. –  Iszi Jan 31 '11 at 16:30
    
Cool @Iszi, I'm glad he got it working. –  Kyle Jan 31 '11 at 23:31
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1 Answer

up vote 1 down vote accepted

Have him go into control panel and open Mail, under email accounts, select his account and click change, click more settings at the bottom right, under the security tab make sure "Always prompt for logon credentials" isn't checked.

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