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I cannot access my Microsoft help files though any Office application.

Help files


  • Windows XP
  • Office 2007
  • Works for other user accounts on the same machine
  • Checked file extensions - HTML, HTM, XHTML and XML all are associated with IE
  • Tried to repair Office and rebooted machine - no luck

Note: If you click on the links in the sidebar in the Help dialog box, the pages display correctly. It just does not display when initially opening or while searching.

share|improve this question
Technically XML but w/e. HTML, HTM, XHTML and XML should all be associated with IE – Jeff F. Feb 1 '11 at 18:27
I've already tried doing this; they are associated with IE. – 에이바 Feb 1 '11 at 18:29
up vote 1 down vote accepted

Try this utility: Fix Windows XP Help.

Just in case, create a system restore point before running the exe.

share|improve this answer
Interesting. It looks like this application just checks file extensions and restores them to default? I'll have to take a look. Have you ever used this utility before? – 에이바 Feb 1 '11 at 18:36
Years ago I used it on my XP laptop. I had a similar issue with the help files due to some registry mess, and it worked. I'm not sure if it solves your problem, but it is worth a try. – Mehper C. Palavuzlar Feb 1 '11 at 18:40
I tried this application and it said the registry was OK. After that I ran CCleaner also did not help :( – 에이바 Feb 8 '11 at 19:43

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