I recently had one of my computers (XP) die on me. I had it's files set to automatically backup to another PC's HD using Norton. I've tried using Norton restore on the second computer to try and restore some files (word documents, pictures), but when I try to do this, I get a dialog box saying that it "Failed to Restore". When I click to continue, it shows a list of the files I tried to restore, along with a status indicator for each file (which says "invalid file"). Any ideas?

link|improve this question

1  
What are some files? Where are you trying to restore them to? If they are system files or files that are currently in use then you will not be able to restore them right now. You should probably expand on your question. – Kyle Feb 3 '11 at 23:07
Sorry for being so vague, I've updated the question. – Teknophilia Feb 3 '11 at 23:12
feedback

1 Answer

up vote 1 down vote accepted

It's a corrupt catalog file. To fix this, go to your backup drive, go into the N360_BACKUP folder. Inside should be one or more folders with a long, ugly, alphaneumeric name.

(e.g. {5ABC34AE-1037-4f5d-BF93-B2B74C80B5F7})

Go into this folder, and remove the file backup.@db. You can put it on your desktop for safekeeping.

Now go back and run the Arestore.exe utility again. It will need to scrape each file in the back up set, one-by-one, so it could take a very long time.

link|improve this answer
One reason I always use copy paste to back up my files, not as convenient as software, but I have never lost a file using this method. Nice info by the way, where did you learn this? – Moab Feb 4 '11 at 0:16
Sorry I took so long to answer. I found out here: community.norton.com/t5/Norton-360/… – Teknophilia Feb 6 '11 at 16:16
feedback

Your Answer

 
or
required, but never shown

Not the answer you're looking for? Browse other questions tagged or ask your own question.