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I requested the hotfix downloads in this page and Microsoft sent them to me with passwords, but they don't work.

Why and what can I do to change this?

I already googled for an answer, but I could not find a solution that would work for this case.

I tried downloading it again, but the same password was sent to me. I read someone saying that the password would expire after a week, but I tried it right away. Then someone said that we need to run the hotfix as admin and I did.

What else should I try?

I am using Windows 7. Thanks

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Did you try contacting Microsoft support? (FWIW I pulled down a passworded hotfix last week with no problem.) – Shinrai Feb 8 '11 at 19:05
Just asked the same question in the forums... Yes, this is weird :( – Fabio Milheiro Feb 8 '11 at 19:07
Have you tried reaching Microsoft support again? It may be an error on their part. – w7pro Feb 8 '11 at 19:36
Usually this is becuase you are trying to type the password. I have found copy and paste the most reliable – user66637 Feb 8 '11 at 20:28
Request the download again, use a different email account. – Moab Feb 8 '11 at 21:09
up vote 1 down vote accepted

I'm trying to get a hotfix as well. MS posted the below:

that says they are having password issues and it should be resolved. However, I am still having the issue (kb973404) even after their notification it should be fixed.

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