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After a prolonged period — overnight — I lose the ability to initiate a scan directly from my multifunction printer. I'll initiate a job, and after a while, it will time out and beep. However, when I go to the PC and initiate a scan from there, the scan job goes through just fine. I can then initiate scans directly from the unit until another prolonged period (overnight). Then I have to do the process again. I've made sure all powersave settings are off. The PC doesn't go to sleep or into a powersave state. Any insight into this will be appreciated.

Pertinent Info:

  • Unit: Dell 2155cdn Multifunction
  • Connected via USB
  • PC: Dell Optiplex 755
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Is the PC in hibernate or sleep mode when you try and initiate the first (failing) scan – Joe Taylor Feb 16 '11 at 17:18
No. Sleep mode and all other power related features are on. – Wayne-Z Feb 16 '11 at 18:03
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migrated from serverfault.com Feb 16 '11 at 15:58

This question came from our site for system administrators and desktop support professionals.

1 Answer

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You do not appear to be the only one with this problem, as per recent posts on Dell's website.

One workaround mentioned on the forum is to connect via a network cable instead of via USB. If you do not have a hub/switch nearby, investing in a cheap ethernet cross-over cable will do the trick.

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thanks..i read the same from the dell site.. you may have even read the post i commented on. thanks for checking though! – Wayne-Z Feb 17 '11 at 20:29
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