I'm trying to repair a family member's laptop.
It had some spyware on it called "whitesmoke" that I've removed. Everything seems to be working fine and a full scan with Microsoft Security Essentials comes up clean.
However if I try to go to http://update.microsoft.com it won't load.
I've tried Internet Explorer 8 and Chrome; in Chrome I get the following error:
Error 101 (net::ERR_CONNECTION_RESET): Unknown error
I've looked at the hosts file and have removed all entries but I can't think of anywhere else where this site might be blocked from.