I've been running parallels for about three months with no problems. Today, upon booting up OS X (before opening parallels) I got this message: http://cl.ly/5XOB

When I click "ignore" the message reappears in ~10 seconds. The same thing happens when I click "reopen".

I have tried opening parallels, but that doesn't solve it. However, when I open paralells, I do keep getting this message: http://cl.ly/5XV5.

Can anyone tell me how to solve this?

In case it's helpful, I'm pasting below the details that are shown when I click "report" in the error message:

Process: prl_naptd [441] Path: /Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd Identifier: prl_naptd Version:
??? (???) Code Type: X86-64 (Native) Parent Process: launchd [152]

Date/Time: 2011-03-27 14:56:49.795 -0400 OS Version:
Mac OS X 10.6.7 (10J869) Report Version: 6

Interval Since Last Report:
1044 sec Crashes Since Last Report:
213 Per-App Crashes Since Last Report: 107 Anonymous UUID:
9239A3A6-AA53-4332-A9B9-4F3840263FA0

Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000048b936d2 Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread 0
com.parallels.naptd
0x0000000100074faf start + 452143 1
com.parallels.naptd
0x000000010009c380 start + 612864 2
com.parallels.naptd
0x00000001000175e5 start + 68709 3
com.parallels.naptd
0x000000010001c57a start + 89082 4
com.parallels.naptd
0x00000001000069b4 start + 52 ...

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Could you please make a problem report and send number here. We are unable to help without this information. Thank you in advance. – user75580 Apr 8 '11 at 13:30
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1 Answer

up vote 1 down vote accepted

I have a possible solution. Please try the following instructions:

Start /Application/Utilities/Terminal and execute these four commands:

mkdir -p tmp

cp "/Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd" ~/tmp/prl_naptd_orig

ditto --arch i386 "/Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd" ~/tmp

sudo cp ~/tmp/prl_naptd "/Library/Parallels/Parallels Service.app/Contents/PlugIns/Parallels NAPT Service.app/Contents/MacOS/prl_naptd"

Enter the password after the last command (please note you will not see it on typing)

Send a problem report if this doesn't help as Den has suggested.

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