Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I have a WD 1.5 TB External HD. I carelessly left the device plugged in, stepped off my bed, foot landed on the cord stuck in the USB port and now the USB port is broken. It's loose inside the external casing now. Would I be able to fix this myself? If I opened the casing, would it somehow damage the hard drive? Should it be a simple fix?

Any help would be appreciated. Besides posting here I'm also searching Google and the Western Digital forums & site and haven't found an answer just yet.

share|improve this question
add comment

3 Answers

up vote 7 down vote accepted

Whether you can fix it yourself depends entirely on exactly what has happened, and you won't know that until you have opened the box.

You shouldn't damage the hard drive if you open the box - you'll just find a bog standard internal hard drive in there.

In a worst case scenario the circuit board will have snapped, and it will be beyond repair.

Best case? You have ripped the socket off the board and a new one could possibly be soldered back in.

My tip: Open the box, take some pictures, and post them on http://electronics.stackexchange.com/

share|improve this answer
2  
A similar thing happened to many people with this model; unfortunately the USB port on this drive is very fragile, and mine broke off after 6 months of regular use. When it first happened I was devastated as I had nearly 400 GB of data on the drive that was not backed up (because I was in the middle of reinstalling Slackware on my linux box). After taking the drive out of the case, I realized that it was a basic SATA drive that will fit in any modern desktop computer. The drive still works great internally in a desktop computer, so it isn't a complete loss. –  user86588 Jun 19 '11 at 20:37
1  
I'm actually going to be taking a "MyBook" HD apart for my mom and setting it up in an OLD computer as a network share. –  Rob Oct 11 '11 at 15:45
add comment

Opening the case won't damage the external drive. The simplest solution may be to buy an empty external drive case and take the disk out of the broken case and put it in the new one. It's easy. Just a matter of undoing a few screws and plugging the cable. No messy soldering is required. You could pick up a usb powered external case for about twenty bucks or so.

share|improve this answer
add comment

I had the same problem.. I took a butter knife to my WD terabyte, pryed open the sides of both...and slid the insides out. Once there, I took a screw driver and took out the two screws holding the motherboard thingy. I then slid the main part out the case holding it, there are rubber "stoppers" in each corner that u'll have to take out while sliding. I looked and saw the the USB area does not have a port to attach the USB back on to, but requires an adhesive at some point. So, in the morning I will dab a small thing of "glue" to it, I will let it sit for a few. I then will re-attach and re-screw everything back to normal, and when I plug the reassembled terabyte back together, I hope that it works... Good luck.

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.