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Any attempt to save emails in Thunderbird produces the "Unable to save your message as draft" message box, and sending fails similarly with "Sending of message failed".

(I've checked the obvious. Folders were all compacted/repaired recently. There is no actual flaw in the profile email settings, and the problem persists in a new profile.)

Specifics:

  • OS is Win XP Home.
  • The problem does not occur for other Thunderbird users with logins on the same machine; it is specific to this user.
  • The problem does occur even in a new, blank Thunderbird profile created for this user.

I assumed it was a file corruption issue in the profile, but it can't be if it happens in a new profile. Does anyone have any debug suggestions?

Update: Solution

Problem solved; ChrisF was on the right track. The Windows Temp directory environment variable for the user identity had been changed to a nonexistant path, so Thunderbird couldn't create temp files. Correcting this solved the problem.

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2 Answers

up vote 1 down vote accepted

Does that user have write rights to the files and folders where Thunderbird is storing the e-mails?

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Yes. (They're in the usual Thunderbird XP default location: \Documents and Settings\<username>\Application Data\Thunderbird\Profiles). File read/write from that user ID works normally. User ID has admin access. (Email is received and saved normally, just not sent.) –  Tynam Mar 30 '11 at 12:56
    
Update: Problem solved. You were on the right lines and gave me the idea to check, so I'm accepting this answer. –  Tynam Mar 31 '11 at 8:47
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Two things can fix these problems:

  1. Go to extra > settings, click on advanced, go to sub-tab "network and diskspace" and check if the last option to merge folders if bigger than 20MB is enabled

  2. Login to the computer-user-account with the problem, right-click the shortcut to Thunderbird, hit properties (depending on your system language), go to compatibility and check "run this program as an administrator" and hit the button "change settings for all users" to quit reproducing this problem on new accounts. Hit OK and start the program. You'll be prompted for an admin password. Fill it out and hit "remember".

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