We have a laptop that is less than a year old from HP. The battery either isn't holding its charge or isn't getting charged completely. We have noticed times when its plugged in but doesn't register that its plugged in. We have also had Windows 7 prompt us that the battery is bad and needs to be replaced... but then moments later after a reboot it could indicate that its fine. We have tried multiple outlets either with or without surge suppression and had the same results. Up until recently it had been a bit of a random issue that would happen periodically but not consistently. Now the computer never seems to get fully charged even being powered off and plugged in over night. If it is getting fully charged the battery dies extremely rapidly. When trying to operate the laptop with the battery out of it but plugged in, it will repeatedly shut off at random times.
Here's what I've concluded so far (I acknowledge I might be wrong):
- The problem is one of three things (or a combination): Battery, charger, or wiring in the laptop.
- Since the laptop shuts off while the battery is unplugged I think that indicates that even if the battery is bad there's something more going on.
What can be done to determine the problem on my own? Or is this something that I need to have inspected professionally? If so where's the best place to take it for quality work that isn't super expensive?
EDIT: I know from research that windows 7 had some battery management issues at some points so I'll add that all updates have been applied to windows 7.