My mother is trying to reconfigure her email client (Outlook Express) to send and receive emails because it has stopped working. Her email is from an ISP (say ISP1) whose dial up service she no longer uses (she retains the account for email and web space only). She uses another ISP (ISP2) to connect to the internet. ISP1 are advising her on how to reconfigure Outlook Express and they say she needs to know the "outgoing server name" from ISP2. ISP2's technical support do not know what this term means :(.
This doesn't make much sense to me -- I thought you would just need to know the mail server addresses from ISP1.
Is there anything difficult about setting up email in this way where you are using a different ISP to connect to the internet from the one who runs the email service?