Citrix/Outlook 2003: “SBCMSYNC.DLL is not a valid Office Addin”

Question

When a user starts Outlook 2003 from within Citrix, they receive the error:

SBCMSYNC.DLL is not a valid Office Addin

How is this resolved?

PriceChild · Answer 1 · 2011-04-06 08:26:11Z

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http://support.microsoft.com/kb/235009 looks like the solution to your problem, though oddly I only see this fault referenced for users of 2000 or 2002.

Have you installed 2000 before then upgraded to 2003?

Either way, if you have 2000 disk #2 with you, try inserting that and running through its 'repair' or 'maintenance' install.

answered Apr 6 '11 at 8:26

	@PriceChild: Are you sure this applies to someone logging into Citrix first, then starting Outlook from within Citrix? Citrix is a thin-client environment, running applications from the server, so the user will have no ability to repair applications on the server. – Steve Apr 6 '11 at 8:58
	Bah, I completely missed those 3 words. Still, googling around for the problem I figure it will be something similar to the answer I've given. – PriceChild Apr 6 '11 at 10:46
	@PriceChild: But you still can't run a repair or install a Citrix application from a client. – Steve Apr 7 '11 at 4:05
	I'm not familiar with Citrix but surely you must have installed the application yourself somehow? – PriceChild Apr 7 '11 at 9:01
	@PriceChild. No, Citrix applications are server-based, and installed on the server. I am not the Citrix administrator unfortunately. – Steve Apr 8 '11 at 4:06

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