A copy of an email I sent to company I bought my PC from last December. Does anyone else have any further suggestions?
Basically yesterday my Internet connection went down, and my diagnosis led to me conclude that the Ethernet port on the motherboard isn't working correctly. I discovered this by the following steps:
1) Attempted to ping my router (no response) 2) Swapped the network cable and repeated step 1. 3) Swapped the router and attempted to ping that. 4) Tested both Router + Network cable with an old laptop. Established a connection without problem. 5) Check the port lights on both Router and Ethernet Port when connecting a cable (neither came on when using my desktop. Router one came on when connecting old laptop). 6) Booted up into Safe Mode with Networking support to ensure only the essential drivers + networking was enable, ensuring no firewalls + potential for spyware etc. Attempted pinging router again (no response).
So far I have had no success communicating via the port. I can ping 127.0.0.1 but I'm not sure whether that is handled internally, or does indeed communicate out via the network card via some loopback or not.
ipconfig yields back a 'Media Disconnected' message. Tried disable+renabling my network card via Device manager which made no difference.
As an additional note I run virus scans with BitDefender weekly (best rated AV app for detecting viruses that I could find) and am confident that the machine has no issue here.
The feedback from the tech support at the company I think is useless. They told me to format my disk and that would solve the problem (there wasn't even a mention of reinstalling windows).
I'm considering using a Ubuntu Live cd just to verify and argue that that is the equivalent of a format, as I'm confident that formatting is not going to help (anyone else any thoughts on this?).
My motherboard is a MSI P31 Neo-F V2.