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Possible Duplicate:
What's the best Remote Desktop Application?

My family is abroad and often I need to help them with computer stuff.

Is there a simple way to take control of their session (like with VNC or NetMeeting) but without changing the router configuration?

They are not very skilled users so asking to configure VNC server is too much. Someone told me there a program you can launch from a browser.

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migrated from Apr 23 '11 at 14:48

This question came from our site for system and network administrators.

marked as duplicate by Ƭᴇcʜιᴇ007, random Apr 23 '11 at 21:53

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

The easiest way to do such stuff is with programs like Teamviewer. You don't have to setup anything on the client side. But you must trust the producer of Teamviewer in a certain way because their servers are involved in the communication. So it's up to you... There are alternatives like cspace or pcvisit but I never tested them...

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I would recommend LogMeIn from - basically you would create an account on their website, and then for the first time, you would need to be either at their computer or ask them to use teamviewer by giving you an id and password to be on their computer. Once you are on or at their computer, log into LogMein and add their computer to your account. Then whenever they need "support" just go to LogMeIn and log into their computer with no interaction needed from them. LogMeIn has a free service for personal/home use.

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Have a look at Fog Creek Copilot it's pretty much zero configuration.

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