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I have a Samsung R480 running Windows 7, with a DVD-RW drive. It can read CDs fine, but won't read DVDs. It used to be able to read both, but it doesn't do so any more. It would register the DVD every so often, but most of the time, it does the loading thing for a minute or so, then fails. If it helps, the driver lists it as a CD-ROM drive.

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Did you change drivers lately? Revert or reinstall the latest driver. – ngen Apr 27 '11 at 14:30
I had an NEC drive "die" the same way. unfortunately replacing it was the only way. – warrenkopp Apr 27 '11 at 15:46
@ngen - no, I tried updating the driver but nothing happened. Option to rollback is disabled. Would uninstalling the driver work? – cesar Apr 27 '11 at 23:38
@warrenkopp - no idea what NEC means, but I do not want to resort to that. – cesar Apr 27 '11 at 23:39
It works, but it's hit and miss; sometimes it'll successfully read the DVD, sometimes it won't. I suspect it has something to do with the size. – cesar Apr 28 '11 at 0:34
up vote 0 down vote accepted

In case anyone runs into the same problem, I resolved it by bringing it back to Samsung, where they replaced the drive. It took them a bit over a week, mostly cause they were waiting for parts, but partially cause they were having trouble locating the hiccup glitch in my system. It was free cause it was still under warranty, but it sucked that I had to wait that long. Also, I would have liked to credit this answer to warrenkopp, but he posted his response as a comment. Still, thanks for all your responses, especially warrenkopp.

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