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There's a Canon LBP 3500 printer on my office network.
I don't know its IP.
It doesn't show up when I scan the local subnet with nmap.
I cannot find the manual (hardcopy or online).
It is plugged into the network.
It is turned on.
I have turned it off and on again.
I have tried plugging it into other ports on our switch.

Any recommended further steps to take?

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  • Have you installed the appropriate drivers?
    – Cody Gray - on strike
    May 11, 2011 at 10:59
  • Drivers located and installed || Manual located || Still no success.
    – blurmy23
    May 11, 2011 at 11:25
  • Additional info: on the network board, LNK and 100 are both lit up green. ERR is not lit up.
    – blurmy23
    May 11, 2011 at 11:58
  • Additional info: the printer seems to be functioning as expected via a USB connection. The problem is with recognizing the printer over the network.
    – blurmy23
    May 12, 2011 at 5:18
  • Solution: turned out to be a faulty switch.
    – blurmy23
    May 12, 2011 at 5:52

1 Answer 1

Reset to default
1

Faulty switch -- not a printer problem.

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