My IT department has a home grown support center application that we have outgrown. We are looking for a single application that we can use across the entire department (PC Support, Networking, and Applications) to manage issues and calls.
What we would like:
- Knowledge Base or wiki
- The ability to group issues in buckets based by department and then by project so we can reporting at all levels.
- Have business users setup so we can assign tickets to them.
- Prioritization of tasks so users can work issues from top to bottom. - Good search functionality - SQL Server - Windows authentication would be a plus.
I have used Mantis BT in the past and it would probably do what we need it to do but we are not a PHP/MySQL shop so it is not a good fit.
Any recommendations? Thanks!