Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have a Dell Studio 1537 with Windows 7 on it. My DVD driver stopped recognizing discs suddenly. It is not recognizing CDs, DVDs and not even the Windows 7 boot disc.

When I did sfc /scannow it keeps telling me that there are some corrupted files that it could not fix.

I have tried everything I can think of to fix this, but nothing seems to work. I have tried to

  • uninstall and install the drive
  • scan and fix the corrupted files with no luck and also
  • repair the corrupted files through boot disc

But it did not recognize the disc. Windows is recognizing the drive, it is present in the device manager and says the device is working properly. When I insert a disc and try to open it from my computers it says "Insert a disc". I am not sure what else i can do to fix this.

share|improve this question
Which "corrupted files" are you talking about? – slhck May 22 '11 at 18:23
You could try replacing the drive with a new one... it looks to me that this one went to retirement. – yms May 22 '11 at 18:27
@slhck: When I did sfc /scannow it keeps telling me that there are some corrupted files that it could not fix. – suprasad May 23 '11 at 3:48

There is a laser inside of disc drives. If it gets gummed up (i.e. fingerprints) it might cause some issues with disc reading.

I would recommend you use a lint-free cloth and gently wipe it off to see if it is the issue.

share|improve this answer

I would second that answer. If had an issue with DVD drives not recognizing disks and it was always hardware failure.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.