Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Well I've encountered rather unusual event. I bought origianl windows 7 disk and when I inserted it into machine it didn't boot. Bios and everything is set to boot from cd. I've try on other machine it works fine. There is windows xp previously installed on the machine. I've tried to open the cd from windows explorer and it said that the disk is empty. I've tested with several other disks and the cd-rom recognize them with no problem. I tested with ubuntu live disk same problem. Disk is empty no boot. I've tried with bootable USB same problem. Please help.

share|improve this question

migrated from stackoverflow.com May 26 '11 at 14:45

This question came from our site for professional and enthusiast programmers.

add comment

3 Answers

If this is really a "CD" drive, perhaps it's because Windows 7 comes on DVD.

share|improve this answer
    
but that doesnt make sense why ubuntu live CD would show nothing... I was thinking the same thing though. –  CenterOrbit May 26 '11 at 14:50
1  
It's a dvd-rom and dvd drive. The problem is with both mediums if they are bootable –  Victor May 26 '11 at 14:50
add comment

It could be an issue with your CD/DVD Drive. Have you tried removing the drive and replacing it with one that is currently working?

share|improve this answer
    
The could you explain why there is a problem with bootable usb. I have computer for 12 years and this case is like no other before. –  Victor May 27 '11 at 9:27
    
It could be an issue. I never said it was an issue, and also, if you are having issues booting with a USB, then you should check out the BIOS. See if either of those mediums are allowed to booted from. –  paradd0x May 27 '11 at 16:43
add comment

Look at the back of the dvd, does it have any scratches, or dust/dirt? Try cleaning it with a clean cloth first.

if that doesn't improve things.did you buy your copy of windows from a reputable vendor? it's possible that have been scammed either intentionally or unintentionally.

IF cleaning the dvd doesn't work and you're comfortable with who you purchased from, try contacting Microsoft Support.

Since you purchased your copy and are just trying to install it; you should be able to go thru microsoft support free of charge.

It's also possible that the format of the microsoft dvd isn't compatible with your dvd drive -you might need to update firmware on your dvd).

Your best option is probably to try Microsoft Support who can also probably help you with updating your dvd drive firmware if that's necessary.

share|improve this answer
    
The machine don't read any bootable disks. Linux, windows, none of them. As I said I made bootable usb and no success. It refuse any bootable device, and all bootable disk are empty for windows explorer –  Victor May 27 '11 at 9:26
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.