My company is exploring switching from Salesforce to a different CRM service, mainly because of the cost - we are about to expand our CRM subscription to 50 users and expense is rapidly growing. Our sales team uses the CRM for its standard sales support, but we have changed a lot of the standard objects that ship with Salesforce and created a number of custom objects. We have also set up a real-time synch with our website. We control our content delivery and level of access to our web service from our CRM. Thus we're looking for a new service with extensive customizability, and push-pull access to the API. We develop in Ruby, so we'd prefer something for which Ruby libraries have been created.
The main options that we've begun to explore are Sugar, Zoho, Oracle/Siebel, and MS Dynamics. Does anyone have experience using any of those CRM tools for purposes similar to what I've stated above? Does anyone have experience with both Salesforce and another service, and have any advice?
Thank you.
