Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

We share a mail account in outlook and when a new folder is created it has issues showing it because it is not in the cache. Does anyone know a way to clear the 2010 cache or force it to reload so these new folders show up?

I do not wish do disable cached mode as our mail is received from a remote location, I would just like to clear it once.

Also, I don't want to recreate my account as I have a lot of settings that are outlook only that will be lost(Favorites etc)

share|improve this question
Not saying this will definitely work, but a good(quick) try would be with CCleaner. – David Jun 1 '11 at 13:40
up vote 4 down vote accepted

Never Mind, I figured it out.

If you go to Control PanelMailShow Profiles

Then open the profile you want then click on the EMail Accounts and Finally switch to the Data Files Tab you can see the path of the Cache File.

I simply rename this to (old) at the end restarted outlook to find it was preparing for "First Time Use" but when it came back up all my settings were preserved.

I had to terminate some processes called searchprovider or similar to rename this file however.

share|improve this answer
+1 Good job at figuring that out. I knew that was there and don't know why I didn't think of that... Most people just rely on others to figure out there problem and you figured it out yourself. Great Job! – David Jun 1 '11 at 14:38
Thanks for posting this. – Matthew Smith Jun 27 '13 at 17:22

We have Exchange 2003 with Outlook 2010 running in cached mode. Starting to follow the answer that says to re\name the cache file, I stumbled onto the fact File > Info > Account Settings has an option to "Reload Address Book". I used this and the new userid suddenly appeared in the Global Address List in my copy of Outlook. I don't know of any way to push this reload out to all users on the domain, you may have to get all users to do the above steps. I had already used Exchange System Manager > Recipients > Offline Address Lists > Rebuild to rebuild the GAL.

share|improve this answer
You should start a new question rather than asking your question or leaving your comment as an answer on an old post from 2011 which has an ACCEPTED answer if the questions and answers on there do not help resolve your issue. You should delete this answer and start as question to get more responses and assistance from others that may be able to help. No one will really see your answer on that old post accept the person that asked the question I believe, so if you want many people to see your inquiry of your issue, CREATE a NEW QUESTION so people can help you. – PIMP_JUICE_IT Jan 8 at 7:50

Not saying this will definitely work, but a good(quick) try would be with CCleaner. It can clear a lot of unnecessary temporary data on your computer including office temporary files.

Give it a shot and let me know if it works!

share|improve this answer
Tried this already, sadly, it does not clear out the cache. – Jeff F. Jun 1 '11 at 13:44

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .