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Outlook 2010 crashed about 7 times so far.

Here is the printout from the eventlog

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: wwlib.dll, version: 14.0.5123.5000, time stamp: 0x4c646c1f
Exception code: 0xc0000005
Fault offset: 0x00009b99
Faulting process id: 0x109c
Faulting application start time: 0x01cc21d07f475498
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll

The most significant items are: 0x00009b99 and wwlib.dll

Nothing suspicious in the Add-ins.

Any ideas?

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94% accept rate
Is the system fully patched? Can you try a re-install of Office? – Iszi Rory or Isznti Jun 3 '11 at 14:56
Windows 7, Vista, or XP? 64bit obviously, but what other Office programs are installed? Any of those crashing as well? – francisswest Jun 3 '11 at 15:13
It's 64-bit Windows 7, SP1 applied and all other updates. I'll keep an eye out for problems with Word 2010. Thanks for the idea of reinstall Office 2010. – Guy Thomas Jun 3 '11 at 18:11
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2 Answers

up vote 1 down vote accepted

Hold the CTRL key down and start Outlook. See if it will start in safe mode. Run it this way and see if it still crashes. If it does not crash, it is probably a bad add-in, and you will have to figure out which one.

If it still crashes in safe mode, your install is probably bad. Repair it in "add/remove programs" (XP) or in "Programs and Features" (windows 7).

If that does not work, you can try to rebuild your profile.

If none of that works, you may have to wipe Office and reinstall it. Use the automatic Fix-it for you version here: http://support.microsoft.com/kb/290301

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Good ideas - I have deleted lots of email and the problem has gone away for now – Guy Thomas Jun 5 '11 at 10:04
Thtat is actually unusual that that helped. Obviously, you had to do something first to get it started. You should go back and run this: C:\Program Files\Microsoft Office\Office14\scanpst.exe. Run it multiple times until it reports no errors. This repairs structure and other errors in your data file. To find your PST file, go to Control Panel>Mail>Data files and check the location. – KCotreau Jun 5 '11 at 12:26
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up vote 2 down vote

I would start with running Outlook in safe mode to see whether the problem goes away. Other possible approaches:

  • create a new mail profile
  • delete or rename the outlook.ost to force recreation
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Good points (above answer was first, and similar that's why I ticked it) – Guy Thomas Jun 5 '11 at 10:04
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