A Windows Vista PC would regularly produce blue screens of death. A memory test proved that the memory was the cause.
The PC had a motherboard several years old, and memory to fit that mother board was no longer available.
I replaced the motherboard and memory (current version), but the OS would not talk to the new motherboard, so I reinstalled Windows on a new HDD.
Are there any alternatives to the actions I took?
Update: This is what a professional PC support company said of my actions:
It is questionable if the memory or memory controller or both were faulty. If this was the case, both companies advised that correction of the issue should have occurred rather than needing to purchase new memory. The computer already had sufficient memory. It was deemed to be a straight forward issue of correction of a faulty memory that should not have led to the next series of events ie loss of software, new motherboard purchase etc.
If the memory was at fault, how could it be fixed or replaced when there was none of the type available? If the memory controller was at fault, how could it be replaced if it was hard-wired to the motherboard?
Any IT expert would be aware of Windows Vista. A new hard drive was then purchased to install a fresh copy of Windows onto. Windows Vista did have a license key which came with the computer.
Where was the license key? It was not on the CD, in the CD case, or in the booklet in the CD case. If the operating system was lost, which includes the license key, how could it be reinstalled?
The computer already had software installed by Delta when purchased – which was subsequently all lost as a result of this intervention.
It would take about 20-30 minutes to reinstall any software lost.
The wrong product of Microsoft Office was purchased (Student) – this should have been known at the time – this had to be returned and reimbursed.
There was no warning that Microsoft Home & Student did not include Outlook. Presumably people at home use Microsoft Outlook.
The computer arrived at Delta with its hardware open, in multiple pieces with hardware still not fitted. This was of concern to Delta Computers in terms of the state it arrived in.
The pieces of hardware still to be fitted were not critical, and were scheduled to be fitted. The fact that the PC case was open was not causing any problems.
Based on the initial problem, Delta would have taken 2 hours total in labour to fix the memory issue without all the additional steps that occurred and out of pocket expenses in purchase of new software. Instead, they had to install drivers again for all hardware, install Windows service packs and updates, Reconnect the card reader and secure all internal components, install windows photo gallery, adobe reader, micro soft office, import emails into micro soft office, install printers and do final checks of computer.
No mention of how the memory error was to be fixed was made. If it could have been replaced, that was my first step, but there was none of that memory type available.
Could a PCI card memory controller of been used?