I'm having troubles with my HP ENVY 14 overheating (specifically, the GPU is overheating.) The specs of my machine are:
- ATI Mobility Radeon HD 5650
- 8GB RAM
- 256GB SSD
- Windows 7 Professional
When playing video games (even Half-Life 2, a 7 year old game!) / video encoding / sometimes at random sometimes the computer would randomly shut down. This ONLY happens when charging. Upon investigation, I found this event in the Windows Event Log:
The system was hibernated due to a critical thermal event. Hibernate Time = 2011-06-06T02:07:34.003776500Z
ACPI Thermal Zone = ACPI\ThermalZone\TZ00
_HOT = 371K
I then ran stress testing on the CPU (Prime95) and there was no overheating. When I ran stress testing on the GPU (Furmark) the computer shut down after a few minutes of testing with the same log entry. This leads me to believe that the GPU is the part of the computer that's overheating.
I have tried:
- Making sure all vents are unobstructed (they are)
- The laptop is on a flat surface (my desk)
- Calling HP (they were helpful, but told me my best bet was buying a cooling mat for the computer, something I would like to avoid if possible)
I think my brand-new computer should be able to play at least Half-Life 2 for more then a few minutes! It never overheats when not charging but obviously games are not playable when this is the case because game performance vastly decreases when not charging.