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A Windows XP SP3 PC keeps stopping the Print Spooler job. This happens for both a normal user and a local admin account. If we restart the service and try to add a printer, we get an error that the print spooler service is not running.

  • There is nothing under c:\windows\system32\spool\printers\ to delete.

  • I tried deleting all contents of c:\windows\system32\spool\drivers, but Windows said some files were in use, even when the print spooler was stopped.

  • There are no printers showing in Printers & Faxes.

  • The system error log shows an error: "The Print Spooler service terminated unexpectedly. It has done this 3 time(s)." Event ID= 7034 & 7031. This error is repeated 25 times today and yesterday.

  • The event immediately prior to these is: "The device, \Device\Ide\iaStor0, did not respond within the timeout period." Event Id=9.

How do we fix this?

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2 Answers

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A system restore resolved this.

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I saw your answer. I was going to say try updating/reinstalling your driver.

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There were no printers listed which we could update the driver for, as the Print Spooler kept stopping. The Print Spooler needs to be running to see any printers and update the driver. – Steve Jun 10 '11 at 4:02
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