Mac Book Pro Kernel Panic On connecting DataCard

Question

I have purchased new Mac book pro recently. I am facing kernel panic error every time when I use my USB data card for surfing. I have reinstalled my OS even I get kernel panic error.

Any help are suggestions needed. what I need to do to solve this issue.

Bug Report Shown as :

Interval Since Last Panic Report: 12616 sec

Panics Since Last Report: 7

Anonymous UUID: 947C5556-58AF-4B93-886D-6EDB24957F96

Wed May 25 19:55:50 2011

panic(cpu 3 caller 0xffffff80002d11f4): Kernel trap at 0xffffff80002c5330, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000000100000, CR4: 0x0000000000040660 RAX: 0xffffff800c5eac40, RBX: 0x0000000000000008, RCX: 0x0000000001000000, RDX: 0x0000000000000008 RSP: 0xffffff805f753cf0, RBP: 0xffffff805f753cf0, RSI: 0x0000000000000002, RDI: 0x0000000000000008 R8: 0x00000000418df000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff80004f4e5e R12: 0x0000000000000008, R13: 0x0000000000000246, R14: 0xffffff805f753d10, R15: 0x0000000000000010 RFL: 0x0000000000010286, RIP: 0xffffff80002c5330, CS: 0x0000000000000008, SS: 0x0000000000000010 Error code: 0x0000000000000000

Backtrace (CPU 3), Frame : Return Address 0xffffff805f753990 : 0xffffff8000204d15 0xffffff805f753a90 : 0xffffff80002d11f4 0xffffff805f753be0 : 0xffffff80002e3f1a 0xffffff805f753bf0 : 0xffffff80002c5330 0xffffff805f753cf0 : 0xffffff80002503c8 0xffffff805f753d10 : 0xffffff7f80852d23 0xffffff805f753f20 : 0xffffff7f8085325c 0xffffff805f753fa0 : 0xffffff80002c84f7 Kernel Extensions in backtrace (with dependencies): com.apple.iokit.IOSerialFamily(10.0.3)@0xffffff7f80850000->0xffffff7f80859fff

BSD process name corresponding to current thread: kernel_task

Mac OS version: 10J3210

Kernel version: Darwin Kernel Version 10.7.1: Mon Jan 31 14:55:53 PST 2011; root:xnu-1504.10.48~4/RELEASE_X86_64 System model name: MacBookPro8,1 (Mac-94245B3640C91C81)

System uptime in nanoseconds: 965216859070 unloaded kexts: com.apple.filesystems.cd9660 1.4.1 (addr 0xffffff7f80f3c000, size 0x32768) - last unloaded 555132792378 loaded kexts: com.ZTE.driver.ModemDriverMacEx 1.0.6d1 com.apple.driver.AppleHWSensor 1.9.3d0 com.apple.driver.AGPM 100.12.31 com.apple.filesystems.autofs 2.1.0 com.apple.driver.AppleMikeyHIDDriver 1.2.0 com.apple.driver.AppleHDA 2.0.2f9 com.apple.driver.AppleMikeyDriver 2.0.2f9 com.apple.driver.AudioAUUC 1.53 com.apple.driver.AppleUpstreamUserClient 3.5.3 com.apple.driver.AppleMCCSControl 1.0.17 com.apple.driver.SMCMotionSensor 3.0.1d2 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AudioIPCDriver 1.1.6 com.apple.driver.ACPI_SMC_PlatformPlugin 4.6.0d12 com.apple.driver.AppleLPC 1.5.1 com.apple.driver.AppleBacklight 170.0.43 com.apple.kext.AppleSMCLMU 1.5.2d6 com.apple.driver.AppleIntelHDGraphics 6.3.0 com.apple.driver.AppleIntelSNBGraphicsFB 6.3.0 com.apple.driver.AppleUSBTCButtons 201.2 com.apple.driver.AppleUSBTCKeyboard 201.2 com.apple.driver.AppleIRController 303.8 com.apple.BootCache 31 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.iokit.SCSITaskUserClient 2.6.6 com.apple.iokit.IOAHCIBlockStorage 1.6.3 com.apple.driver.AppleSDXC 1.0.2 com.apple.driver.AppleUSBHub 4.2.0 com.apple.driver.AppleSmartBatteryManager 160.0.0 com.apple.driver.AppleFWOHCI 4.7.3 com.apple.driver.AirPort.Brcm4331 429.10.1 com.apple.iokit.AppleBCM5701Ethernet 3.0.2b8 com.apple.driver.AppleEFINVRAM 1.4.0 com.apple.driver.AppleAHCIPort 2.1.6 com.apple.driver.AppleUSBEHCI 4.2.0 com.apple.driver.AppleACPIButtons 1.3.6 com.apple.driver.AppleRTC 1.3.1 com.apple.driver.AppleHPET 1.5 com.apple.driver.AppleSMBIOS 1.7 com.apple.driver.AppleACPIEC 1.3.6 com.apple.driver.AppleAPIC 1.4 com.apple.driver.AppleIntelCPUPowerManagementClient 142.4.0 com.apple.security.sandbox 1 com.apple.security.quarantine 0 com.apple.nke.applicationfirewall 2.1.11 com.apple.iokit.CHUDUtils 364 com.apple.iokit.CHUDProf 366 com.apple.driver.AppleIntelCPUPowerManagement 142.4.0 com.apple.nke.ppp 1.5 - last loaded 520102234363 com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.6 com.apple.iokit.IOUSBMassStorageClass 2.6.6 com.apple.driver.AppleThunderboltDPOutAdapter 1.1.1 com.apple.driver.AppleThunderboltDPInAdapter 1.1.1 com.apple.driver.AppleThunderboltDPAdapterFamily 1.1.1 com.apple.driver.AppleThunderboltPCIDownAdapter 1.0.5 com.apple.driver.DspFuncLib 2.0.2f9 com.apple.driver.AppleProfileReadCounterAction 17 com.apple.driver.AppleProfileTimestampAction 10 com.apple.driver.AppleProfileThreadInfoAction 14 com.apple.driver.AppleProfileRegisterStateAction 10 com.apple.driver.AppleProfileKEventAction 10 com.apple.driver.AppleProfileCallstackAction 20 com.apple.driver.AppleSMBusController 1.0.10d0 com.apple.driver.AppleThunderboltNHI 1.1.9 com.apple.iokit.IOThunderboltFamily 1.2.2 com.apple.iokit.IOFireWireIP 2.0.3 com.apple.iokit.IOSurface 74.2 com.apple.iokit.IOBluetoothSerialManager 2.4.3f1 com.apple.iokit.IOSerialFamily 10.0.3 com.apple.iokit.IOAudioFamily 1.8.3fc2 com.apple.kext.OSvKernDSPLib 1.3 com.apple.driver.AppleHDAController 2.0.2f9 com.apple.iokit.IOHDAFamily 2.0.2f9 com.apple.iokit.AppleProfileFamily 41.4 com.apple.driver.IOPlatformPluginFamily 4.6.0d12 com.apple.driver.AppleSMBusPCI 1.0.10d0 com.apple.driver.AppleBacklightExpert 1.0.0 com.apple.driver.AppleSMC 3.1.0d5 com.apple.iokit.IONDRVSupport 2.2 com.apple.iokit.IOGraphicsFamily 2.2 com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.3f1 com.apple.driver.AppleUSBBluetoothHCIController 2.4.3f1 com.apple.iokit.IOBluetoothFamily 2.4.3f1 com.apple.driver.AppleUSBMultitouch 207.5 com.apple.iokit.IOUSBHIDDriver 4.2.0 com.apple.driver.AppleUSBMergeNub 4.2.0 com.apple.driver.AppleUSBComposite 3.9.0 com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.6 com.apple.iokit.IOBDStorageFamily 1.6 com.apple.iokit.IODVDStorageFamily 1.6 com.apple.iokit.IOCDStorageFamily 1.6.1 com.apple.driver.XsanFilter 402.1 com.apple.iokit.IOAHCISerialATAPI 1.2.5 com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.6 com.apple.iokit.IOUSBUserClient 4.2.0 com.apple.iokit.IOFireWireFamily 4.2.6 com.apple.iokit.IO80211Family 320.1 com.apple.iokit.IONetworkingFamily 1.10 com.apple.iokit.IOAHCIFamily 2.0.5 com.apple.iokit.IOUSBFamily 4.2.0 com.apple.driver.AppleEFIRuntime 1.4.0 com.apple.iokit.IOHIDFamily 1.6.6 com.apple.iokit.IOSMBusFamily 1.1 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 6 com.apple.iokit.CHUDKernLib 365 com.apple.driver.DiskImages 289 com.apple.iokit.IOStorageFamily 1.6.3 com.apple.driver.AppleACPIPlatform 1.3.6 com.apple.iokit.IOPCIFamily 2.6.1 com.apple.iokit.IOACPIFamily 1.3.0 Model: MacBookPro8,1, BootROM MBP81.0047.B04, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96 Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB Memory Module: global_name AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.1) Bluetooth: Version 2.4.3f1, 2 service, 19 devices, 1 incoming serial ports Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB Serial ATA Device: MATSHITADVD-R UJ-8A8 USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3 USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2 USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5 USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8 USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4 USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2 USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3

Answer 1

USB data cards usually install their own kernel extensions (drivers), or require you to install those drivers yourself, so if you're getting panics while using it, it's probably your card's kernel extension that is buggy and causing the panic.

When your Mac kernel panics, it writes the panic details to a panic log file. If you paste the contents of your panic log file into your Question above, we can help you see which driver caused the panic (that information is usually, but not always, indicated in the panic log). The panic logs are written to different places in different versions of Mac OS X, so since you didn't say which version of Mac OS X you're running, I don't know for sure where to point you. But if your "new" MacBook Pro really is new, it'll be running Mac OS X v10.6.x (Snow Leopard), so the panic logs should be in /Library/Logs/DiagnosticReports .

Make sure you have the latest Mac drivers for your card. Don't trust your wireless ISP to provide the latest drivers for your card -- find who really makes the card (Novatel Wireless and Sierra Wireless are two of the biggest vendors of Mac-compatible WWAN data cards) and get the latest drivers from them. Check with your vendor to make sure the card is compatible with your version of Mac OS X. If it's a card you'd already had around, and it had been discontinued before Snow Leopard came out, it may be that they never made a Snow Leopard compatible version of the driver for that card.

Update:
You appear to have a ZTE brand USB data card. ZTE appears to be a manufacturer from mainland China. Their English-language website is at http://wwwen.zte.com.cn/ , but it sucks. By the way, they list their data cards under the "handset" category of their website. They do seem to have an English-language live tech support text chat widget on their website, so maybe you can try that. You'll probably have to have the exact model number and IMEI number of your data card ready to give to them.

Answer 2

Im guessing that you installed the software that was on the card itself or on a DVD that came with the card. It is very common for this software to be out of date to the point of causing issues like yours. I would grab the latest version of the software from your carrier.

Verizon: vzam.net AT&T: att.com/acm

Both of these sites include newer "drivers" that are guaranteed to work with their connection management software. Sometimes newer kernel modules / drivers that are not included with the software can cause issues as well.

I'm not sure of the others... But they're out there

Answer 3

Try booting your system into 32-bit mode on the off chance that this behavior is similar to the USB tethering problem that plagues the iPhone as well.

To boot your system into 32-bit mode hold down the 3 and 2 keys when powering on your system