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Looking for an opensource ticketing software with time tracking feature to log hours. I have looked at a couple of webapps but I am specifically looking for a software that I can download and install and tweak. I have tried OSTicket but that requires a not-so-straightforward tweak to log hours. Any suggestions would be appreciated.

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up vote 1 down vote accepted

We use GLPI as it hooks neatly into a software and hardware inventory tool called Ocsinventory and it may be worth a look as it already includes time tracking.

Two others in the same field and that include time management are: Request Tracker and OTRS

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thank you. request tracker has a good feature set will try it out. – Garfield81 Jun 12 '11 at 16:20

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