Today I was the happiest guy on earth for seven minutes. I unboxed my new Alienware M18x laptop and turned it on for the first time. Everything went well, except I noticed a flicker of a white screen showing up with a few horizontal RGB lines.
Initially I decided to ignore it but suddenly it wouldn't work any more and would just show a white screen. I tried rebooting, removing the battery, holding Fn + F5, plus a bunch of other things, but nothing changed. Plugging in an external monitor works fine.
While calling support I noticed that on my lap it worked fine (showed a normal screen) whilst on the table it didn't (white screen). I then noticed that by doing a slight inclination the screen shifted from complete white to normal, back and forth as I inclined. The support guy suggested that it was a problem with the cable connected to the LCD screen, probably badly plugged.
Is it easy to access that cable if I was to open the laptop? What do you guys recommend? I can't return the laptop to the original place because I'm not residing in the US where I bought it.