I need to learn how the Acer "Empowerment" backup actually works.
Brought in today - the customer had done a complete backup in January, with incremental backups almost every week or two since. Something went wonky over the weekend, so he performed a restore from his last backup in June. Well, his financial data in Quickbooks is only restored to January, and I can't see a reason for it.
It appears that he's done everything correctly, but not being very well versed in the nuances of the Acer Backup Manager, I'm not sure if a mistake was made. Where can I find out?
While I don't have the exact model number handy, I can tell you this is a Mid-Level Aspire Model with Vista Home Premium and 2 GB RAM. The restore data seems to live on a partition named "Data".
I appreciate all your help