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I have a user with Lotus Notes 8.5.1 who is having issues opening hyperlinks. When you click on a link from an email, the line under the link text just flashes. I updated her to fix pack 8.5.2 and I'm still seeing the same thing. I also updated her to IE8. Does anyone know what the fix for this would be? It is very frustrating. I've done a complete uninstall and reinstall, all to no avail.

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Check what the Internet Browser setting is in the Location doc. If it's not a valid browser, then the link won't open. Did it ever work on that system before? – Eric Jun 23 '11 at 19:24
Hmm... Where would this location doc file be? It worked at one point, about a year ago. But ever since then, it hasn't and I am the one put in charge of fixing it... :/ – Kyle Jun 23 '11 at 19:33
It's in the user's names.nsf. Open names.nsf (File->Application->Open), and in the left panel choose "Advanced->Locations". There'll probably be only one location listed. Whichever one is selected is the current one, so open that to edit, click on the "Internet Browser" tab, and see which browser is listed. – Eric Jun 23 '11 at 19:46
The web browser is set by our Notes policy, so nothing can be changed in here... – Kyle Jun 23 '11 at 20:39
Can you at least check what it's set to? Maybe the web browser of choice isn't where Notes thinks it should be. Just a thought... – Eric Jun 23 '11 at 20:50

We ran into this issue in the past, where we force IE upon our clients. Someone had installed a 3rd party browser, set it to default, and then IE was set back by the policy. Client could not open link. I was able to resolve by reverting to an earlier install of IE, and reinstalling IE8. When IE was reinstalled, Notes then realized it was there, and used it for links.

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I had this same issue in IBM Notes 9 Social, the locations section has changed.

File->Locations->Manage Locations

Then under each of the locations, select your current location and the Click "Edit", click on the Internet Browser tab, and set your default browser there.

Hope this helps someone

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open the reg.edit, then:


From the Edit menu, select New, and then click String Value. Type 'URL Protocol' as the name of the new String Value Exit the Registry Editor

that solves the bug

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