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When I registered my Live account, I had the country set to US - primarily because at the time I was going to explore getting a Zune pass. I never ended up getting it and now want to change my account to Australia so I can use my Australian credit card to purchase software from the market place.

Does anyone have any experience here in changing the billing country so I can use my Credit Card?

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Have you found a solution? Did you end up creating a new account? – Olegs Jeremejevs Mar 30 '12 at 7:46
@MyFaJoArCo nope. I moved back to the iTunes ecosystem because Microsoft make simple things too difficult. Support requests were unanswered so just decided to leave it. – Sam Mar 31 '12 at 5:14
Well, this is disappointing. Thanks. – Olegs Jeremejevs Mar 31 '12 at 8:53
up vote 2 down vote accepted

You're not going to like the answer, but from my research - there is currently no way to change your Zune billing country. The only option is to create a new Windows Live account.

I've tried this before since I've lived in both USA & Canada, but have been unsuccessful. Here are a few threads on the Microsoft forums with the same conclusion: Here and Here

It's easy to change your Windows Live Account country of course (go to your Profile > Edit Details > Contact Info) - but that is not related to your Zune billing profile.

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You'll need to contact the Live guys to get this fixed. Unfortunately, they're an elusive unhelpful team. Perhaps creating a thread at would help. – Rafael Rivera Jul 1 '11 at 21:49
@Rafael thanks. Will look into it. @FrankieA - Thanks for your answer - I had guessed as much. – Sam Jul 6 '11 at 13:49

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