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I am trying to scan a document; the software indicates that I am scanning a new image (it shows the new image in the preview), so I know the scan function works but when I select 'Accept', the resulting file is a scan of a previous document. I've tried different things: adjusting the scan settings, turning on and off the scanner, but it still exhibits the same behavior.

I suspect that there's a temporary file somewhere that's not getting overwritten properly (my wife and I share a computer and she was using the scanner previously).

I am using MacOS X 10.5.8, HP Scan Pro, HP Deskjet F2238

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up vote 1 down vote accepted

I rebooted my MacBook and it's working again. I suspect that rebooting cleared some cached file that probably had permissions set differently.

I did some FSEventing and the files that are touched can be found in /private/tmp. They are:

  • ocrscan.jpg
  • ICL
  • RawFile.raw
  • fma.tmp
  • 289_Scan

All of these files except for fma.tmp get deleted once the scan finishes, so what probably happened was that one of these (probably RawFile.raw) wasn't getting deleted and the output was always the same.

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For me, the file to delete was /private/tmp/save.raw – Ozirus May 10 '12 at 19:38

Maybe there is some sort of factory reset procedure, when all else fails, uninstall the printer software and reinstall the software.

Full User Guide

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As per the HP website: "The tool is not available for Mac OS X operating systems." – Avery Chan Jul 3 '11 at 2:19
D'oh!.......... – Moab Jul 3 '11 at 2:21

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