Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I have a Dell Mini 1018 running Windows 7 which has been freezing around 1 to 5 times an hour at for about 60 seconds. The entire system will simply grind to a halt, not just the program I'm using, and whatever key presses or mouse clicks I make while it's frozen will only catch up when it's returned to normal.

I contacted Dell who had me run some diagnostics on the hardware, all of which checked out fine. They won't offer help beyond that without payment, saying it's a software issue not covered under warranty.

Which is why I turn to you, Super User. What can be done to rescue my computer from this chronic state of fail?

share|improve this question
    
When it happens, have Task Manger opened to the processes tab, and sorted high-to-low. Post back what processes are taking up the bulk of the CPU power. As of now, it is hard to answer based on the info you gave. –  KCotreau Jul 5 '11 at 20:14
    
I've had the task manager open in the past and there haven't been any CPU spikes. This doesn't resemble a CPU spike anyway -at least not any I've seen. This is a total system freeze. Absolutely nothing will rouse it. Not ctrl+alt+del, not anything. –  xichael Jul 5 '11 at 23:52

1 Answer 1

Does your netbook use SSD or Hard Drive?

I've seen issues with Intel's Matrix Storage or Intel's Rapid Storage where it could cause issues just like this. I had to remove the Intel program and the problem went away.

share|improve this answer
    
It has a regular old HDD. I installed a fresh copy of Windows when I got the computer and never installed either of those programs. –  xichael Jul 5 '11 at 23:54

protected by Diago Oct 20 '11 at 21:41

Thank you for your interest in this question. Because it has attracted low-quality answers, posting an answer now requires 10 reputation on this site.

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.