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I have a user whose Sent Items folder is empty, in their Archive folder.. Is there a way this could have happened other than the user accidentally deleting it?

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It could happen if he didnt select the sent items to be archived.

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Outlook 2003

  1. On the original mailbox, right-click on their Sent Items folder
  2. Go to Properties
  3. Click on the Auto Archive tab
  4. Make sure their settings are comparable to what you'd expect to see in the Archived PST
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