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The help guide says that to print a selected group of emails on separate pages, the "Start each item on a new page" option needs to be checked in the print dialogue box, with Memo format checked also, instead of Table.

Our user's "Start each item on a new page" is missing from this dialogue box.

Any reason why this should be the case?

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up vote 0 down vote accepted

Looks like is an officially acknowledged problem. See support.microsoft.com/kb/222320. The cause is that the format of the emails is HTML. The problem does not exist when emails are of format RTF.

HTML emails go through a different print processor (related to the IE browser) which has less customisation available.

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