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Someone else is already using the program under this name. Please use a different username or try again later

This message appears whenever I try to open a Simply Accounting 2011 file. I can log on as any other user (other than the other person logged in). They cannot log in using my username and password, and I can log in using SysAdmin.

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I'm not familiar with the Simply Accounting program, but is the file supposed to be a "shared worksheet" like what Excel users have sometimes? – Isxek Jul 12 '11 at 19:16
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I did a google search and ended up at the Sage searchable knowledge base and your issue was listed along with suggested steps to resolve the issue:

Knowledge Base: https://customers.sagenorthamerica.com/irj/portal/anonymous/kbsearch

Suggested Resolution: https://customers.sagenorthamerica.com/irj/go/km/docs/sageKM/Simply%20Accounting%20by%20Sage/Ungated%20Customers/simply22795.html

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After I asked the question, I chatted to their tech support who told me to do that. I feel stupid not trying it before, but I couldn't find the exact wording in their knowledgebase. Thanks though, you got marked as the answer :) – Luke Jul 13 '11 at 16:17
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