Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Someone else is already using the program under this name. Please use a different username or try again later

This message appears whenever I try to open a Simply Accounting 2011 file. I can log on as any other user (other than the other person logged in). They cannot log in using my username and password, and I can log in using SysAdmin.

share|improve this question
I'm not familiar with the Simply Accounting program, but is the file supposed to be a "shared worksheet" like what Excel users have sometimes? –  Isxek Jul 12 '11 at 19:16

1 Answer 1

up vote 2 down vote accepted

I did a google search and ended up at the Sage searchable knowledge base and your issue was listed along with suggested steps to resolve the issue:

Knowledge Base: https://customers.sagenorthamerica.com/irj/portal/anonymous/kbsearch

Suggested Resolution: https://customers.sagenorthamerica.com/irj/go/km/docs/sageKM/Simply%20Accounting%20by%20Sage/Ungated%20Customers/simply22795.html

share|improve this answer
After I asked the question, I chatted to their tech support who told me to do that. I feel stupid not trying it before, but I couldn't find the exact wording in their knowledgebase. Thanks though, you got marked as the answer :) –  Canadian Luke Jul 13 '11 at 16:17

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.