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I've downloaded an installer for a piece of software which I've installed on many different computers already. When running the installer I get the following error:

Failed to run setup.exe, working dir = c:\users\dan\appdata\local\ckz_DTKK (check to see if this file is the EXE)

I've checked that the installer isn't corrupt but the problem still occurs. Has anyone got any ideas as to how this error can be resolved?

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You need to provide a lot more information. What software, what operating system, 32bit or 64bit, is the software 32 or 64, etc before we have enough information to be of help. – BBlake Jul 18 '11 at 13:03
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3 Answers

up vote 1 down vote

The problem was resolved after installing the pending Windows 7 updates.

Thanks for all the answers, Chris

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Is the downloaded file the right size and have a non-default icon?

You could try redownloading it.

See if that folder exists in AppData and delete it before trying again.

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The install is the correct size and I've downloaded it multiple times. I've done an MD5 has to check that the installer is correct, which it is. I'll have a go at deleting that folder though. – Chris Wilkinson Jul 18 '11 at 13:37
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up vote 0 down vote

It looks like its trying to extract a file "setup.exe" to the folder:

c:\users\dan\appdata\local\ckz_DTKK

If you run the installer again is the folder path the same? Are you running the program in the user context "dan"? If not there may be a permissions issue as the program is trying to extract to that folder.

(I've seen a similar problem in the past where an admin has installed a bit of software then another tries to repair or uninstall the software and they are unable to, as the base installer has been extracted to a location in the user's profile which the second user does not have access to.)

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The user has admin rights and is called Dan. The same path is used every time I try to install. The OS has been upgraded to Windows 7 from Vista, maybe this could be part of the issue? – Chris Wilkinson Jul 18 '11 at 13:33
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